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The Future of Customer Experience – By the customer for the customer

March 25, 2019 @ 8:30 am - 11:00 am | Free

SingularityU Cascais Lisbon Chapter event to discuss what the future of customer experience (CX) will look like, picturing today’s customer journey with more speed, better technology and higher expectations.

A panel of Corporate Leaders and a Customer Experiences expert, Laila Pawlak (Co-Founder and CEO of SingularityU Nordic), will share their experiences and expectations on how CX will evolve in the upcoming years.

Panel Composition:

  • Laila Pawlak – Co-Founder and CEO at SingularityU Nordic, Certified SU Faculty – Customer Experience & Impact Leadership
  • João Torneiro – Head of Marketing & Business Development at Galp
  • Carlos Molina – VP Experience & Think at IZO

Moderator: Francisca Pereira – Program Manager at SingularityU Portugal


  • 08:30h – 09:00h – Registration & Breakfast
  • 09:00h – 09:10h – Welcome
  • 09:10h – 09:45h – Talks
  • 09:45h – 10:30h – Panel Discussion and Q&A
  • 10:30h – 11:00h – Networking

Free event

Register here